Fulfillment for a small clothing brand can be a challenging task, especially if you are receiving hundreds of orders in a single day and you’re competing with larger operations that may have more resources to get the orders out the door faster. In the age of instant gratification, small brands are having a harder time ensuring customer satisfaction when it comes to shipping efficiency. At Family Industries, we offer a solution to all of your fulfillment needs.
How Does It Work?
As a full-service print shop, we feature white-label fulfillment which means we not only print your merch but we also pick, pack, and ship your orders directly to the buyer. We also include any other promotional items such as pins or stickers and branded packaging. This allows you to focus on your business strategy and your creative process to push your sales, while we worry about getting those orders to your customers.
Integrations
We can connect directly to your e-commerce store and sync your product SKUs to begin receiving orders. Integration time may vary and depend on where the e-commerce store is hosted. In most cases, this can be done in a single day.
Invoicing / Restocking
We invoice your monthly for your orders and services, we also track your inventory so re-stocking is easy and we ensure you’re never sold out of your most popular items.
Client Services
We’re always here if you have questions or concerns, our goal is to ensure 100% satisfaction with all the brands we work with. While we don’t directly contact your customers, we are always here to address your concerns.
Shipping & Returns
We offer white-label shipping which means your brand logo, name, address, and phone number will be on the shipping labels as well as any other promotional items included in the package. We simply do the work for you ensuring tracking information is available for your client by alerting them via email.
Benefits of Fulfillment Services
Time
If you’re like most business owners, you have your hands in every aspect of your operation. As you continue to grow your brand, tasks such as shipping become a daily time-consuming chore that must be done in a timely manner. Most start-up brands eventually run into difficulties when it comes to shipping on-time and this also becomes something that can damage your brand and reputation. Not to mention, in order to survive you also need to be constantly innovating to retain those customers, therefore, time becomes of the essence. You will need to dedicate more time designing and/or scaling your business, and for this reason, you will need fulfillment to be done and taken care of in a timely manner.
Space
One of the many pain points of an eCommerce business is inventory and the capacity to store those items. With fulfillment services, you have the freedom to keep as much stock as possible, ensuring that you will not run out of the popular items in your catalog. This also prevents “out of stock” products and diminishes the amount of “stock availability” inquiries from potential buyers.
Shipping Rates
In many cases, fulfillment services will provide you with their negotiated shipping rates. If you’re a brand that is just getting started, chances are, your shipping rates will be high and you don’t have the leverage that some of these bigger companies have with a long record of packages shipped. In order to be able to negotiate a discounted rate, as a business owner, you would need to show the carrier that you have the volume they would like to see in order to offer you those discounts. With fulfillment services, discounted rates are almost always offered and can be highly beneficial economically.
Quality Assurance
Because printing and shipping are done in the same location, the quality of the product tends to be the main priority, and inspections are done prior to drop-shipping. The fulfillment process requires quality checks and ensures your buyers are happy with their purchase.
Re-Stocking
A fulfillment service company will keep track of your inventory and replenish it as needed to ensure you never run out. Restocking is generally done per SKU, calculating sales velocity and production time to ensure restocking is done on time before running out. This calculation can also be adjusted depending on the seasonality and other factors such as special sales days or in preparation for the holidays.
If you’re thinking about using a fulfillment service, hit us up!
Author: Irene Floridia - Content Creator