Each month we bring you inside our warehouse to introduce you to a member of our Family.

PHIL McDONALD

*Customer Service Manager*

It’s quite fitting that Phil is the first face you see when you walk into Family Industries. From his unique ability to make everyone around him feel comfortable, to the always present smile on his face; Phil is the physical embodiment of what we represent as a company. Whether your a customer who’s been with Family for ten years or ten minutes, he makes you feel like there’s no one else in the world more important than YOU. Despite the occasional crap we give him for being such a sweet-hearted softy, this place wouldn’t be the same without him.

We’re really excited to introduce you to the man who’s stolen all of our hearts, and might just steal yours: Phil McDonald.

What do you do at Family Industries?

I work with our customers one on one to help them get their projects off the ground. From their initial idea, all the way to the physical, tangible product; I am there to make sure it gets where it needs to be, and gets there on time. I work hand-in-hand with people to help them brainstorm ideas, and make sure they get exactly what they came in looking for. If necessary, as some customers don’t always have a solid idea of exactly what they want, I’ll bring in our in-house art department to help with artwork and design. From there, it’s off to the presses… well, not THAT quickly. Because our day-to-day workload is often quite substantial, I am always keeping track of our production schedule, as to avoid any potential delays. I’m also in constant contact with the customer throughout the art and design phase to make sure they’re seeing their vision come to life. My goal is for the customer to have a seamless experience with us, and for everything to come together like magic!

What piece of clothing that you own could you not live without?