FAMILY INDUSTRIES TERMS & CONDITIONS

We are looking forward to working together! Please take a minute to read through our terms and conditions before hitting approve on your order. We will ensure that you receive top notch customer service throughout the entire process.

Please note: If we are working together for a live event activation and experience, you will receive a set of T&C for signature. Please disregard the T&C below.

Terms & Conditions

Order Approvals & Invoicing (For Production Orders only)

  • Your order is official once the invoice is approved.

  • A 50% deposit is required on all orders at the time of approval and balance payment is due upon receipt or pickup, unless terms have been specified and agreed upon otherwise.

  • Cancelled orders will be charged a cancellation fee and 30% garment restock fee, only if production has NOT begun.

  • Credit card charges will be charged a 3.5% processing fee.

  • Allow for a 1-2% damage rate on each order. You will not be charged for any missing items. Any misprints or defects in excess of the allowable 1-2% damage rate will be reproduced or credited at our discretion.

  • No customer supplied garments can be replaced or have their cost reimbursed if they are part of the damage rate.

  • No changes can be made to your order once approved. This includes garment type, quantities, or anything artwork-related.

  • All orders with a deadline must receive confirmation from Family Industries for approval.  Requesting a deadline does not make it effective, as our in-house scheduling team needs to confirm the production schedule.

  • Our standard turnaround time for orders is 10-15 business days. This does not apply to orders with finishing services. Our customer service team will be in contact with a finalized in-hands date. Please see our FAQ section for more turnaround time & rush pricing information.

  • If an issue arises with your order after you receive, there is a 15 business day grace period to assess the order inconsistencies.

  • All quotes are subject to revision based on customer changes or upon review of final artwork.

  • All price quotes are valid for 15 days.

 Artwork & Garments:

  • We will indicate pantones/colors for all print/decoration, but final received product may vary from on-screen mockups due to differences in monitor display settings.

  • Pantone match requests will be charged a fee.

  • Plastisol imprint color & brightness may vary from approved pantones due to use of a “base” ink layer and the garments printed on.

  • Waterbased & discharge imprint color & brightness may vary from approved pantones due to interaction of these specialty inks and the garments they are printed on.

  • Received garment/product colors and appearance may vary from on-screen mockups due to variables in the manufacturing process and monitor display settings. Manufacturers may change the appearance and details of garments/products at any time without prior notice. Family Industries is not responsible for these variations.

  • Please follow any manufacturer wash/use instructions. Family Industries is not responsible for how garments/products wear or age with time or use.

  • Our team may suggest garments/products for use with your projects. Your approval on the invoice is acknowledgement of the details and quality of the garments/products included in the order.

  • Standard variation for artwork placement on any garment is .25″ with a max variation of .5″ in any direction.

  • Family Industries is not responsible for artwork errors or omissions after the proof has been approved and the job printed.

Fulfillment & Shipping:

  • While we offer fulfillment and shipping, we are not responsible for packages lost or delayed by the carrier (USPS, UPS, DHL, Fedex, APC, etc). 

  • We are not responsible for packages lost or delayed due to incorrect or insufficient recipient information.

  • We are not responsible for duties & taxes charged back by customs after orders have been imported (if you are sending international packages with duties & taxes paid by Family Industries as sender). These costs will be added to your invoice after the final duties & taxes have been assessed by the receiving country. Rates may vary over time and are a non-negotiable cost.

  • Shipping costs quoted should only serve as estimates and are subject to change and may be affected by surcharges by carriers. They are not final until packages have left our facility and have been properly assessed by the shipping carrier.

  • Please take potential shipping time into account when placing an order.

Turnaround Times for Fulfillment:

  • Packages will ship within 5 business days of an order being received via e-commerce sales channels (provided items are IN STOCK) or a production order being completed with fulfillment as the chosen shipping method.

Before clicking approve on your invoice, we ask that you please double check to make sure everything is correct. This includes your artwork (correct files, spelling, pantone colors, print sizes, etc), garment choices and sizes, and other product and project details. Your PO is the official order approval. If everything is correct, please hit approve on your invoice.

Thanks so much!



 

p 323-522-3829